Frequently Asked Questions

Orders & Shipping

How long does it take to prepare my order?

Each piece is prepared by hand with care before shipping, so a little extra time may sometimes be needed.

Do you offer free shipping?

We offer free shipping on orders over $59. Shipping costs for other orders are calculated at checkout.

How long does shipping take?

Shipping times may vary depending on destination, local delivery services, and seasonal demand. Final shipping details will be shown at checkout.

Returns

Do you accept returns?

Yes. We accept returns within 14 days of delivery.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.

Materials & Handmade Differences

Will my piece look exactly like the photos?

Not exactly. Each piece is made by hand, and no two are ever exactly alike. Slight variations in color, texture, shape, and detail are part of what makes each piece unique.

Why do pearls and gemstones vary slightly?

We work with natural materials such as freshwater pearls and gemstones, which naturally vary in tone, luster, inclusions, and shape. These small differences are part of their character.

Can colors look different in person?

Yes. Colors may appear slightly different depending on lighting conditions and screen display.

Care

How should I care for my jewelry?

To help preserve your piece over time, avoid contact with water, perfume, lotion, and other chemicals. Remove before showering, swimming, or exercising, and store in a dry place when not in use.

Is the jewelry suitable for everyday wear?

Our pieces are designed for everyday wear, but gentle handling and proper storage will help them last longer.

Contact

How can I reach you?

If you have any questions about an order or a piece, please use the contact form on our Contact page. We usually respond within 1–2 business days.